Excellence is MUCH MORE than just another home & loft conversion company.
However don’t just take our word for it. Read what our customers think, speak to them directly or visit one of our completed projects. We are incredibly grateful that all of our customers are so thrilled with their completed home & loft conversions that they can’t wait to show them off or share their experience.
A customer is for life. Not just for a conversion
At the start of your home improvement or loft conversion project you will receive your very own project pack. This has been carefully created to help support and guide you through your journey with us. As well as containing a detailed project plan and budget tracker, your pack can be used to store all your documentation, drawings, and certificates safely together.
Furthermore, your project pack also contains a special & unique loyalty reference. This can be used again and again to claim discount on any future work with us, discounts from our network of tradesmen and cash rewards for any recommendations that you make.
You're in control - no hidden extras
Your contract will provide a clear breakdown of all the services & products that you have selected – right down to the number of switches and sockets.
We understand that it can be difficult to visualise your finished home improvements or loft conversion from just an architects drawing. Once your project starts to take shape, you may change your mind on certain things. Our flexible and 100% customer focussed approach means we will constantly work with you and communicate throughout the course of your project to ensure you achieve your exact requirements.
Should you wish to make any changes, your project manager will provide as many solutions as possible. Any amendments will be quoted for first and only carried out once your agreement is obtained.
Heard it through the grapevine
We believe word of mouth is the very best way of gaining new business.
If customers are recommending us to their friends and family, it’s a good sign that we are getting things right.
Excellence is therefore extremely happy and proud to say that nearly 90% of all its Home Improvement and Loft Conversion projects are gained through either repeat business, word of mouth reputation or personal recommendations.
Your home is our priority
We believe, less is definitely more & our focus will always be quality, not quantity. For this reason, we have firmly resisted to do what many other companies have done and will never sub-contract your conversion. Your home and requirements will be our priority. We will arrange to carry out the work when it is convenient for you and will ensure the job is completed promptly and efficiently.
We also appreciate that having any contractors working in your home can be a worry. We will use our extensive experience to ensure that any potential disruption to your home or day to day life is kept to an absolute minimum. Professional dust sheets will be used to protect your carpets and furniture. The front of your property will always be kept tidy and clutter free. Vehicles are parked considerately to avoid tension with your neighbours and we always take the time to vacuum, clear and clean everything away at the end of each and EVERY night.
Peace of mind
Like most quality service providers, we take our reputation seriously.
All Excellence conversions are covered by a ten year guarantee, with an optional insurance backed warranty.
We also provide an after sales service, which is second to none.
We are covered by £1 million public liability, giving our customers COMPLETE peace of mind.