Mr Mizen

Project: Loft Conversion Improvements

Dream Space: N/A

The Project: I had constructed Mr Mizens loft conversion some time before I started my own business. At that time and like some other customers, he had opted not to have his roof re-felted. Following last years bad weather conditions, Mr Mizen decided to have this rectified.

It was of key importance to Mr Mizen that this project was carried out, without damaging any of the lofts external features or internal decorations. He also needed to feel comfortable leaving someone in his home, while he was out at work. As I had built up a good level of trust and he was extremely happy with my professional standard of work and customer service, he asked if Excellence would carry this work out.

Feedback:

1 = Very dissatisfied – 5 = Very satisfied

1. Out of 5, could you please score, how satisfied you were with:

  • A. Your finished conversion: 5
  • B. Our ability to resolve any queries or concerns: 5
  • C. Our ability to understand and work with you to achieve your exact requirements: 5 (a score of 6 might be more accurate – the requirements for the roof terrace and the built-in surround sound cables etc were complicated and required a lot of patience and careful planning and there’s no doubt that you did everything you could to accommodate what I was hoping to achieve, and that’s why you were successful. It was also approached in a friendly and genuine way, which was much appreciated.)
  • D. Our level of customer care and service: 5 (as above. You kept me informed and let me know any changes to work plans etc, so that meant working with you to go through all the details was very successful.)
  • E. The quality of work: 5
  • F. Value for money: 4 (in truth, it’s a bit hard to say as I didn’t get other quotes so I’ve got nothing to compare your figures with. My feeling was that I could trust you to do a great job and you convinced me that it was the right price for a careful job, and being certain of getting it done properly was more important than getting it done cheaply. It felt like the right price for the right quality.)

2. Would you ever re-employ our services in the future?:Yes

3. Would you ever recommend our services to family or friends?: Yes. I’ve just recommended you to a neighbour

4. Would you be happy for other customers to view your conversion?: Yes

5. Any other comments, feedback or suggestions: There probably a few other things which are worth a mention…

When doing a loft conversion, it’s important to know that you can trust the people doing the work as the customer is not going to be there all the time when the work is going on, and this is certainly the case with you.There were some aspects of the work where I wanted to use other suppliers and you seemed perfectly happy with this and made an effort to get on well with these other suppliers.

 

You were also prepared to put yourself out to either go through details with me when I got back from work, and there was no hesitation, or even frustration, when I called you on that Sunday morning after the very strong winds had disturbed the scaffold and you needed to be here in a hurry.

Your attention to detail was excellent, letting me know and providing advice when decisions needed to be made, and then being patient while I made my mind up – this helped to produce a very good finished product. This also reflects the pride you take in your work, and the enjoyment you seem to get from working on loft conversion projects.

The loft conversion has made a big difference to the feeling of living here, and the high quality of the result has prompted me to improve the rest of the house.

Thanks again for producing such a great addition to my house.

Mr & Mrs Richards

Project: Extending Loft Space

Dream Space: Storage

The Project: Mr & Mrs Richards are both in their late sixties and required additional storage space.  Their existing property had previously had a two storey extension built to the rear, finished with a flat roof.

The project extended the existing pitched roof over the flat roof extension and by doing so vastly improved the external appearance of the property.  A window was installed in the new loft space to provide natural light and flooring laid to provide accessible and additional storage space.

Feedback:

1 = Very dissatisfied  –  5 = Very satisfied

1. Out of 5, could you please score, how satisfied you were with:

  • A. Your finished conversion: 5
  • B. Our ability to resolve any queries or concerns: 5
  • C. Our ability to understand and work with you to achieve your exact requirements: 4.9
  • D. Our level of customer care and service: 5
  • E. The quality of work: 5
  • F. Value for money: 5

2. Would you ever re-employ our services in the future?: YES

3. Would you ever recommend our services to family or friends?:  YES

4. Would you be happy for other customers to view your conversion?: YES

5. Any other comments, feedback or suggestions: We should like to take this opportunity to thank you for the excellent work you did on the conversion of our roof.
All the work was carried out to a very high standard and in a very professional manner.  At no time were you intrusive and we were able to carry out our daily routine with the minimum of disruption.
We were pleased that you were able to deal with the whole process, from start to finish, including the drawing up of the plans (Your architect was very pleasant and competent) and their submission to the local authority.

Once again thank you for an excellent job. Very best wishes.