Mr & Mrs Hazel

Project: Loft Conversion

Dream Space: Guest Bedroom / Hobby Room with Ensuite

The Project: Mr & Mrs Hazel are a retired couple whose daughter and grandson live in France.  Their dream living space was a self contained guest room, which their daughter could use when visiting or a space that could be used for one of their many hobbies.

Feedback:

1 = Very dissatisfied  –  5 = Very satisfied

1. Out of 5, could you please score, how satisfied you were with:

  • A. Your finished conversion: 5
  • B. Our ability to resolve any queries or concerns: 5
  • C. Our ability to understand and work with you to achieve your exact requirements: 5
  • D. Our level of customer care and service: 5
  • E. The quality of work: 5
  • F. Value for money: 5

2. Would you ever re-employ our services in the future?: YES

3. Would you ever recommend our services to family or friends?:  YES

4. Would you be happy for other customers to view your conversion?: YES

5. Any other comments, feedback or suggestions: We are so pleased that we chose Paul and his team to build our conversion, because they delivered on time and to budget and did a super job.  Throughout, Paul was always very considerate about the fact that it was our house they were working on, he always respected our privacy and he consulted us at each stage of the project.

We wish him every success for the future.

Mr Mizen

Project: Loft Conversion Improvements

Dream Space: N/A

The Project: I had constructed Mr Mizens loft conversion some time before I started my own business. At that time and like some other customers, he had opted not to have his roof re-felted. Following last years bad weather conditions, Mr Mizen decided to have this rectified.

It was of key importance to Mr Mizen that this project was carried out, without damaging any of the lofts external features or internal decorations. He also needed to feel comfortable leaving someone in his home, while he was out at work. As I had built up a good level of trust and he was extremely happy with my professional standard of work and customer service, he asked if Excellence would carry this work out.

Feedback:

1 = Very dissatisfied – 5 = Very satisfied

1. Out of 5, could you please score, how satisfied you were with:

  • A. Your finished conversion: 5
  • B. Our ability to resolve any queries or concerns: 5
  • C. Our ability to understand and work with you to achieve your exact requirements: 5 (a score of 6 might be more accurate – the requirements for the roof terrace and the built-in surround sound cables etc were complicated and required a lot of patience and careful planning and there’s no doubt that you did everything you could to accommodate what I was hoping to achieve, and that’s why you were successful. It was also approached in a friendly and genuine way, which was much appreciated.)
  • D. Our level of customer care and service: 5 (as above. You kept me informed and let me know any changes to work plans etc, so that meant working with you to go through all the details was very successful.)
  • E. The quality of work: 5
  • F. Value for money: 4 (in truth, it’s a bit hard to say as I didn’t get other quotes so I’ve got nothing to compare your figures with. My feeling was that I could trust you to do a great job and you convinced me that it was the right price for a careful job, and being certain of getting it done properly was more important than getting it done cheaply. It felt like the right price for the right quality.)

2. Would you ever re-employ our services in the future?:Yes

3. Would you ever recommend our services to family or friends?: Yes. I’ve just recommended you to a neighbour

4. Would you be happy for other customers to view your conversion?: Yes

5. Any other comments, feedback or suggestions: There probably a few other things which are worth a mention…

When doing a loft conversion, it’s important to know that you can trust the people doing the work as the customer is not going to be there all the time when the work is going on, and this is certainly the case with you.There were some aspects of the work where I wanted to use other suppliers and you seemed perfectly happy with this and made an effort to get on well with these other suppliers.

 

You were also prepared to put yourself out to either go through details with me when I got back from work, and there was no hesitation, or even frustration, when I called you on that Sunday morning after the very strong winds had disturbed the scaffold and you needed to be here in a hurry.

Your attention to detail was excellent, letting me know and providing advice when decisions needed to be made, and then being patient while I made my mind up – this helped to produce a very good finished product. This also reflects the pride you take in your work, and the enjoyment you seem to get from working on loft conversion projects.

The loft conversion has made a big difference to the feeling of living here, and the high quality of the result has prompted me to improve the rest of the house.

Thanks again for producing such a great addition to my house.

Mr & Mrs Simpson

Project: Full House Renovation

Dream Space: New family home

The Project: Mr & Mrs Simpson are a young professional couple with a three year old daughter.  Their dream was to transform their recently purchased property into their new family home.  The 4 bedroom house was in need of extensive refurbishment and modernisation, including a new kitchen, bathroom and yoga studio for Mrs Simpson’s business.

As this was an extensive project a strict budget was applied and close consultation with the clients was applied at all times.  The house was predominately gutted, although care was taken to restore some of the original features (Fire places, Sash + French windows).  The original floor boards were either retained or replaced, then stripped and varnished throughout and the family bathroom was made bigger by redesigning the floor plan.  Existing rooms where demolished and the new layout constructed to meet the clients specific needs.  At the end of the project, all walls and woodwork were stripped back and/or painted, making the home ready to move into.

Feedback:

1. Out of 5, could you please score, how satisfied you were with:

  • a) Your finished conversion: 5
  • b) Our ability to resolve any queries or concerns:  5
  • c) Our ability to understand and work with you to achieve your exact requirements: 5
  • d) Our level of customer care and service: 5
  • e) The quality of work: 5
  • f) Value for money: 5

2. Would you ever re-employ our services in the future?: Y

3. Would you ever recommend our services to family or friends?: Y – already have several times

4. Would you be happy for other customers to view your conversion?: Y

5. Any other comments, feedback or suggestions:  We were recommended Paul by several neighbours who proudly showed us the work that Paul had done for them, including a stunning loft conversion. From the very first consultation and estimate, we felt 100% confident that Paul was honest, hardworking, highly skilled, and very professional. Paul managed the complete renovation of our Victorian house, accommodating all our ideas and needs, while adding his experience and imagination to the project. Paul brought in a team of hard-working and skilled contractors throughout the project, gave us regular updates and tours of the site, and consulted and advised us at every step with decisions that needed to be made.

Paul renovated our house with a complete rewire and new plumbing, re-stitched brickwork, a new extended kitchen, enlarged bathroom, damp course, new ceilings, sanded floors throughout, installation of a original reclaimed fireplace, replastering, complete decoration, and new period skirting boards and other features.

The renovation was a complete success, Paul was a joy to work with, and the end result is a beautiful family home tailor-made for us.

We whole-heartedly recommend Paul, and hope to work with him again on a rear extension and loft conversion.

Mr & Mrs Richards

Project: Extending Loft Space

Dream Space: Storage

The Project: Mr & Mrs Richards are both in their late sixties and required additional storage space.  Their existing property had previously had a two storey extension built to the rear, finished with a flat roof.

The project extended the existing pitched roof over the flat roof extension and by doing so vastly improved the external appearance of the property.  A window was installed in the new loft space to provide natural light and flooring laid to provide accessible and additional storage space.

Feedback:

1 = Very dissatisfied  –  5 = Very satisfied

1. Out of 5, could you please score, how satisfied you were with:

  • A. Your finished conversion: 5
  • B. Our ability to resolve any queries or concerns: 5
  • C. Our ability to understand and work with you to achieve your exact requirements: 4.9
  • D. Our level of customer care and service: 5
  • E. The quality of work: 5
  • F. Value for money: 5

2. Would you ever re-employ our services in the future?: YES

3. Would you ever recommend our services to family or friends?:  YES

4. Would you be happy for other customers to view your conversion?: YES

5. Any other comments, feedback or suggestions: We should like to take this opportunity to thank you for the excellent work you did on the conversion of our roof.
All the work was carried out to a very high standard and in a very professional manner.  At no time were you intrusive and we were able to carry out our daily routine with the minimum of disruption.
We were pleased that you were able to deal with the whole process, from start to finish, including the drawing up of the plans (Your architect was very pleasant and competent) and their submission to the local authority.

Once again thank you for an excellent job. Very best wishes.

Mr & Mrs Young

Project: Loft Conversion and Lounge Alteration

Dream Space: New bedroom for their son

The Project: Mr & Mrs Young have two children and live in a modern three bedroom family home. Their dream living space was a new bedroom for their eldest child.

As with many modern properties the biggest challenge for this project was achieving the required head height when installing the new staircase.  In order to overcome this obstacle, a small velux window was carefully positioned at the top of the stairs. This not only meant that the current building regulations where adhered to but it also gave the added benefit of natural light.

Mr & Mrs Young wanted the loft to be somewhere their son could grow into as he got older.  To achieve this and provide a more self contained space, we ensured the design incorporated an en-suite and built in storage.  Large velux windows were used on both sides of the room to maximise natural light.

Feedback:

1 = Very dissatisfied  –  5 = Very satisfied

1. Out of 5, could you please score, how satisfied you were with:

  • A. Your finished conversion: 5
  • B. Our ability to resolve any queries or concerns: 5
  • C. Our ability to understand and work with you to achieve your exact requirements: 5
  • D. Our level of customer care and service: 5
  • E. The quality of work: 5
  • F. Value for money: 4

2. Would you ever re-employ our services in the future?: YES

3. Would you ever recommend our services to family or friends?:  YES

4. Would you be happy for other customers to view your conversion?: YES

5. Any other comments, feedback or suggestions: We would like to say thank you very much for the great job you have done on both our loft conversion and lounge alterations.
We are extremely pleased with both jobs and would have no hesitation in recommending your Company. All the work was completed as discussed and you were most helpful with any alterations we made to our original plans. Nothing was too much trouble for you. The house was left clean and tidy on a daily basis and your team were very friendly. Overall, a fantastic job – thankyou once again.

Mr & Mrs Freeman

Project: Loft Conversion

Dream Space: Master Bedroom with Ensuite + family cloakroom

The Project: Mr & Mrs Freeman have two teenage sons and their dream living space was a master bedroom and en-suite, which they could use as a personal haven.  Their existing property had three bedrooms, one of which was used as an office and a single family bathroom.

Their conversion provided an impressive master bedroom with modern tilt and turn French Windows. This feature piece provided stunning panoramic views of Bristol and flooded the room with natural light and fresh air.  Their Master bedroom was complimented by a bath and shower en-suite room.  This was finished in beautiful coloured recycled glass tiles, along with a modern stainless steel sink unit and illuminated mirror.

Mr & Mrs Freeman also wanted an additional cloakroom.  Through careful design of the staircase and use of loft space, an additional cloakroom was also incorporated.

Feedback:

1 = Very dissatisfied  –  5 = Very satisfied

1. Out of 5, could you please score, how satisfied you were with:

  • A. Your finished conversion: 5
  • B. Our ability to resolve any queries or concerns: 5
  • C. Our ability to understand and work with you to achieve your exact requirements: 5
  • D. Our level of customer care and service: 5
  • E. The quality of work: 5
  • F. Value for money: 5

2. Would you ever re-employ our services in the future?: YES

3. Would you ever recommend our services to family or friends?:  YES

4. Would you be happy for other customers to view your conversion?: YES

5. Any other comments, feedback or suggestions: We love our loft – Excellence Loft Services did a brilliant job.  They really listened to us and the result is a stunning space.  They were also really nice chaps to have around.  We will definitely use them again when we need any building work.

Mr & Mrs Banfield

Project: Loft Conversion

Dream Space: Childs bedroom + playroom + a family bathroom

The Project: Mr & Mrs Banfield have two young children under the age of five. Their dream living space was a bigger bedroom for their children to share and a dedicated space for them to play and store their toys in.

Velux windows were used to maximise natural light in the playroom and a large flat roof dormer provided the children with a bright and spacious bedroom.  By maximising the use of existing space on the first floor, we were also able to include an additional family bathroom.

Feedback:

1 = Very dissatisfied  –  5 = Very satisfied

1. Out of 5, could you please score, how satisfied you were with:

  • A. Your finished conversion: 5
  • B. Our ability to resolve any queries or concerns: 5
  • C. Our ability to understand and work with you to achieve your exact requirements: 4.9
  • D. Our level of customer care and service: 5
  • E. The quality of work: 5
  • F. Value for money: 4

2. Would you ever re-employ our services in the future?: YES

3. Would you ever recommend our services to family or friends?:  HAVE ALREADY DONE, a friend at work

4. Would you be happy for other customers to view your conversion?: YES

5. Any other comments, feedback or suggestions:

Keep up the good work – we are really enjoying the extra space you created for us, the kids love their playroom. We are saving for our Utility room so we will be in touch for some storage solutions.